article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2021, the program exceeded 850,000, according to the 2021 annual report.

2021 98
article thumbnail

Proof of Broken Windows theory in Philadelphia and New York City

Rebuilding Place in Urban Space

Broken Windows theory (" Broken Windows: The Police and Neighborhood Safety ," Atlantic Magazine , 1982) posits that communities where there are vacant buildings, litter, abandoned cars etc. communicate that it's okay to commit crime.

2016 52
article thumbnail

Florida's Brightline passenger rail as an opportunity to rearticulate and extend transit service in cities like Orlando

Rebuilding Place in Urban Space

They are looking to improve transit but haven't had a lot of success--failed tax referenda in 2020 and 2022 with another possible attempt for 2024, and there is back-biting (" Mayor Demings wary of Universal’s SunRail expansion plan, cites ‘lack of transparency’ ," Mass Transit Magazine ). Petersburg Metropolitan Area ," 2017).