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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example.

2021 98
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Post columnist Colbert King says the DC Council needs to do more oversight

Rebuilding Place in Urban Space

I've written about this over the years, " Continued musing on restructuring DC's City Council (mostly) " (2013), is probably the most complete summation of recommended changes. But again, the Executive Branch doesn't seem to want to engage with it, and the Council doesn't push.

2013 52
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Salt Lake City Capital Improvement Program process allows for citizen initiated projects

Rebuilding Place in Urban Space

I was lucky in that the application I'm submitting had a cost category and percentage schedule outlined in a 2013 city memo. It made it very easy to come up with the budget.)

2015 52
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Big data/Machine Learning/AI as a policy savior

Rebuilding Place in Urban Space

. -- " All the talk of e-government, digital government, and open source government is really about employing the design method ," 2012 -- " Creating the right program vs. the hype of big data ," 2013 -- " Does the focus on big data mean we miss the opportunity for better use of "little data" ," 2015 -- " For a lot of "urban problems" the issue isn't (..)

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Do Lawyers Matter? Early Evidence on Eviction Patterns After the Rollout of Universal Access to Counsel in New York City

The Stoop (NYU Furman Center)

During the study period, answering rates—or the rate at which tenants appeared in response to court filing—increased dramatically throughout the city, likely due to citywide outreach and tenant engagement. As of 2013, only 1 percent of New York City tenants were represented by lawyers in housing court. Background.

2014 52
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Revisiting the 11th Street Bridge Park project as an opportunity rather than a folly: a new revitalization agenda for East of the River, DC

Rebuilding Place in Urban Space

Also see " A National Mall-focused heritage (replica) streetcar service to serve visitors is a way bigger idea than a parking garage under the Mall ," 2013. Elizabeths campus ," 2018 -- " Part three: the potential for donations around an expanded program ," 2018 Freeway capping. Underground them.

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October 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

How this will affect your organization: If your tenant turns ON the Attendance Report, organizers will see engagement information in the " Attendance " tab in calendar or meeting chat. Note: If the end user opts out of the Attendance Report in Teams settings, then the user's engagement information will not be shown in the Attendance Report.