Indiana BMV Builds on Three Pillars to Drive up CX
GovLoop
JULY 27, 2023
That work has continued unabated since Daniels left office in 2013, and the rating now sits at 98%, according to the 2021 annual report. People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example.
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