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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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Hospitals as urban anchors/revitalization levers, not usually, but with great potential to serve communities in important ways: Examples are two forthcoming projects by Intermountain Health and University of Utah Health

Rebuilding Place in Urban Space

Relatedly, in 2008, Saffron wrote that the city's newest hospital building was designed for the suburbs, not the city (" Penn got a trophy, not a triumph, in hospital design "). Inga Saffron of the Philadelphia Inquirer makes the point that because hospital planning is in large part focused on accommodating cars in parking, etc.,