2008 2019 2020 Constituents 
GovLoop
JULY 27, 2023
In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. percent” in 2008, according to a study by the Sagamore Institute.
The Stoop (NYU Furman Center)
MARCH 10, 2023
4 That average will change slightly each year to reflect the normal annual variation in the mix of products and borrower characteristics – for example, it was up by two basis points (bp) in 2021 over 2020, but down by the same amount from the prior year. percent to 0.49 percent to 0.49
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