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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). In 2019, the average visit time was 13 minutes, 4 seconds. At the time, the average visit to a BMV office lasted 30 minutes, but Daniels knew that it often took (and felt) much longer. “I

2021 98
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Gaps in Parks Master Planning: Part Five | Planning for Public Art as an element of facilities

Rebuilding Place in Urban Space

The Gates, Christo and Jeanne-Claude, Central Park, New York City, 2005 Separately, murals as an element of public art are often used by communities as a way to call attention to a district and move revitalization objectives forward (" 10 new murals added in South Salt Lake for 6th annual Mural Fest ," ABC4).

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

4 That average will change slightly each year to reflect the normal annual variation in the mix of products and borrower characteristics – for example, it was up by two basis points (bp) in 2021 over 2020, but down by the same amount from the prior year. percent to 0.49 percent to 0.49

2008 52
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The Road Not Taken | a response to a letter to the editor in the Washington Post about DC, traffic deaths and traffic safety

Rebuilding Place in Urban Space

Since 2005 or 2006 I have been recommending that the city create Traffic Management Districts as a way to coordinate transportation management and improvements at the commercial district scale (e.g. for Downtown, H Street NE, Capitol Hill, etc.). Vision Zero. How to measure and benchmark traffic deaths? The issues are unchanging.