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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). In 2019, the average visit time was 13 minutes, 4 seconds. In fact, the effort was led by a former sporting goods executive, who put together a customer service management team.

2021 98
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To and from origin stations can be difficult: More on the Silver Line and intra-neighborhood transit (tertiary network)

Rebuilding Place in Urban Space

The transit network concept I worked out is based on how Arlington County, Virginia, in their 2005 Trasnportation Plan, defined a Primary and a Secondary Transit Network. Then and now, jitneys (like ride hailing) are often seen as a substitute and competitor to public transit. Tertiary Network concept.

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Towards a Taxonomy of Disasters

Disaster Planning and Emergency Management

There is currently a move to extirpate the term 'natural disasters' on the grounds that disasters by definition are not natural events (UNDRR 2019, p. For example, business continuity management has a slightly different set of priorities which induces it to change the emphasis among triggering factors (Elliott et al. Field 2018).

2010 52
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Disasters: Knowledge and Information in the New Age of Anomie

Disaster Planning and Emergency Management

The result is a communication process which has been termed chronic contagion (Pomerantsev 2019). Vast resources are now devoted to distorting the picture, and all three superpowers are busy utilising them (Druzin and Gordon 2018, Merrin 2019, Rudick and Dannels 2019). Journal of Emergency Management 8(6): 15-27.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

5 From 2014 through 2019, however, the average G-fee increasingly became based upon a well-established financial markets concept: 6 to generate, after covering expenses, a proper market return (also known as the “cost of capital”) on the capital that is required to support the risks being taken in the business.

2008 52
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The Road Not Taken | a response to a letter to the editor in the Washington Post about DC, traffic deaths and traffic safety

Rebuilding Place in Urban Space

. -- " Yard sign, Person running for District Six Council in Salt Lake using traffic safety as a campaign issue ," 2023 Transportation management districts. for Downtown, H Street NE, Capitol Hill, etc.). Vision Zero.