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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

The FHFA just recently announced the last such cross-subsidy changes in January 2023. This would be, in essence, an unwinding of the ERCF and a return to approximately the CCF that was officially in place from 2017 to 2019 for setting the average G-fee. 6] It was officially adopted in 2017. [7] percent to 0.49 Also, the 0.10

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