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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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CFP: CJAL Special Issue: Libraries and/as Extraction

A Library Writer's Blog

CFP URL: [link] CJAL Special Issue: Libraries and/as Extraction 2023-10-16 The concept of extraction (or extractivism) has been used in myriad disciplines — geography, international relations, environment, economics — often to describe social formations around natural resource management. 2–3 (May 4, 2017): 175–84.

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Uphams Corner, Boston: revitalization "without" gentrification

Rebuilding Place in Urban Space

the Diffusion of Innovations Curve of Everett Rogers ," 2018 As urban neighborhoods become more desirable at the scale of the metropolitan residential choice landscape , prices will go up, and people who had been able to afford to live there will be outbid.

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Denver and Rio Grande Rail Trail in Davis County, Utah: a great foundation, full of (missed) opportunity

Rebuilding Place in Urban Space

Also see for discussion of robust trail planning: -- " Comments on the Central Avenue Connector Trail concept (Prince George's County, Maryland ," 2015 And a framework for sustainable mobility planning: -- " Further updates to the Sustainable Mobility Platform Framework ," 2018. . That part was cool.

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WMATA and MWCOG announce new joint transit initiative | Could a regional "transport association" be on the horizon, or just a transit bailout?

Rebuilding Place in Urban Space

And a more expanded concept of the "sustainable mobility dates to 2018 (" Further updates to the Sustainable Mobility Framework "). 15 years ago I first wrote that WMATA needed to rebuild the regional consensus about the value of transit: -- " St. It's about speed versus access. I note that GGW just wrote about this this week.

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Florida's Brightline passenger rail as an opportunity to rearticulate and extend transit service in cities like Orlando

Rebuilding Place in Urban Space

Boston versus the Raleigh-Durham's GoTransit Model ," 2017 -- " What Richmond can't teach DC about bus services ," 2019 Brightline is a new railroad passenger service that started in South Florida, is expanding to Orlando and intends to expand to Tampa.

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Revisiting the 11th Street Bridge Park project as an opportunity rather than a folly: a new revitalization agenda for East of the River, DC

Rebuilding Place in Urban Space

Bilbao as an example of Transformational Projects Action Planning ," 2017 But I have to say that the student "inspired me" to rethink of the bridge park as an opportunity to reshape revitalization planning and practice in Anacostia. For years I've argued that DC should manage itself as a heritage area with or without designation.