Remove 2008 Remove 2019 Remove 2020 Remove Download
article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. percent” in 2008, according to a study by the Sagamore Institute.

2021 98
article thumbnail

Building Resilience: Leveraging Innovative Partnerships and Low Cost Capital to Meet Affordable Single-Family Housing Needs

Center for Community Progress

Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. In particular, the organization’s Foreclosure Response Program—launched in 2008 in direct response to the devastating foreclosure crisis—has proven a resilient model for affordable single-family development.

Housing 98