building-cx-on-the-front-lines 
GovLoop
AUGUST 21, 2023
Training Ensure that employees at all levels have a common baseline definition of CX, and then break out what that means for their job. Once they understand the concept of CX, make sure they know how to put it into action. Feedback Use data to provide objective feedback by measuring CX performance against standards based on GS level.
GovLoop
AUGUST 7, 2023
Training Ensure that employees at all levels have a common baseline definition of CX, and then break out what that means for their job. Once they understand the concept of CX, make sure they know how to put it into action. Feedback Use data to provide objective feedback by measuring CX performance against standards based on GS level.
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