Ann Malthaner spent her childhood visiting the library where she now works, Stow-Munroe Falls Public Library.
“My office is where the Children’s Department used to be,” recalls Ann. “When I started working here 18 years ago, some of the librarians from my childhood still worked here, and I remember feeling excited to meet them on my first day, almost as if I were meeting celebrities.”
“I consider myself very lucky that I have been able to work in a library. It’s not hard to market a product you love.”
Ann is the library’s Marketing and Public Relations Manager. Her team includes a full-time graphic designer, a part-time writer, and an assistant. Her library has one location, which has a distinct benefit, according to Ann.
“It’s very easy to get information and collaborate with co-workers,” she notes. “I work closely with our director, and fortunately, our library did a strategic plan two years ago. It was quite a process, but it has made my job easier in that there is a clear path forward with our marketing efforts.”
Ann is a rare library marketer in that she and her team have been tracking metrics on her library promotions for nearly two decades!
“The metrics we gather have evolved over time with the advancements in technology,” explains Ann. “We are now able to gather more information about the tools we use to achieve our marketing goals. And the dashboards on targeted emailing, social media performance, and Google Analytics are very telling.”
That data not only informs the promotions that Ann and her colleagues create, but it also helps stakeholders to understand the value and impact of their library marketing.
“We share these reports with the Board of Trustees monthly to inform them about our work and how we make data-driven decisions,” says Ann. “This helps them better understand our department’s operations.”
“I used these reports to justify my department’s size and marketing efforts. Our reports also include the number of printed brochures, rack cards, bookmarks, and more we produce. I used this information to advocate for adding an electric trimmer, folder, banner printer, and our department’s industrial copier. I was able to justify these purchases when I compared them to outside costs and estimated saved staff time.”
Her team uses many tools to create reports and analyze monthly metrics, including their email dashboard, social media scheduling platform, and website analytics dashboard. The whole process takes about 8 hours from start to finish.
“You might think that sounds like a lot, but this is time and effort that’s well spent,” states Ann. “We analyze the results and plan our path forward with this information. We can see what’s working and just as importantly, what’s not. We can quickly adjust to make our time more productive and impactful.”
“Every time your leadership team reads these, you are documenting the value of what you are doing. Their importance cannot be overstated.”
Those metrics come in handy as Ann plans marketing for the rest of the year. Her library recently purchased a bookmobile and is creating a new Outreach department.
“Our department is responsible for creating the bookmobile wrap, which is fun!” exclaims Ann. “We are in the process of a massive parking lot reconfiguration and addition. And we are also doing a tear out and reconfiguration of our circulation department.”
“Keeping our customers informed and up to date with these changes has been our first priority. And it’s our 100th anniversary this year. We have our work cut out for us!”
For inspiration, Ann just keeps her eyes open all the time.
“I’m always looking for great design and marketing,” says Ann. “It’s all around us! And there’s some bad stuff too. The trick is how to incorporate the good in your library efforts.”
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