Conflict Management: The Most Underrated Leadership Skill by First State Insights published on 2021-07-20T02:19:37Z Patricia Porter, Founder and President of Conflict Connections, speaks with Danielle Vota and Ruth Decosse, conflict resolution practitioners at the University of Delaware's Institute for Public Administration (IPA), about the crucial leadership skill of conflict management. Topics covered in this interview include what conflict management is and how it differs from conflict resolution, why it's essential for leaders, and how leaders and organizations can embrace a conflict-competent culture. Patricia has spent the past 27 years facilitating team dialogues, coaching leaders, and training leadership teams in various settings, including federal and state agencies, higher education institutions, the private sector, and large family businesses globally. Patricia earned her Master's of Social Work degree from Delaware State University and is a licensed clinical social worker in Texas. She is a Professional Certified Coach (PCC) with the International Coaching Federation, a Certified Virtual Facilitator with INIFAC, and an Advanced Practitioner with the Association for Conflict Resolution (ACR). To learn more about Patricia Porter and shop for her books "Stop the Dreaded Drama: 55 Tips for Ending Destructive Conflict" and "Stop Avoiding Conflict: Learn to Address Disputes Before They Erupt," please visit www.conflictconnections.com. First State Insights is a podcast presented by IPA. This episode was produced by IPA's Conflict Resolution Program—a resource dedicated to building statewide capacity for collaborative approaches to resolving conflict. Learn more about IPA at ipa.udel.edu, and listen to all First State Insights episodes at soundcloud.com/first-state-insights/. Opening and closing music: "I Dunno" by Grapes, used under Creative Commons 3.0 License Genre Business