Sat.Jan 28, 2023 - Fri.Feb 03, 2023

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Improving the customer experience for high-traffic public services: An architecture guidance

AWS Public Sector Blog

Improving the customer experience (CX) has emerged as an imperative for government agencies following the 2021 Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. In other blog posts, we described how the cloud enables transformational citizen experiences , and provided an architecture framework for transforming federal customer experience and service delivery , plus how to improve government customer experience by building a modern se

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Is 'Run Hide Fight' Still the Answer to Mass Shooter Events?

Disaster Zone blog

Some think events have proven other courses of action are perhaps needed.

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SCP 180: Fun Items You Should Be Selling in Your Camp Store

Summer Camp Programming

SHOW NOTES Curt and Chris share their picks of items that they would like to see in a camp store. From challenge coins to Croc charms, they’ll discuss a few items you’ll consider adding to your camp store offerings. Links: Tenzi Koosh Balls Stickers from StickyBrand Button Supplies Challenge Coins Sleep Masks Metal Pins Croc […] The post SCP 180: Fun Items You Should Be Selling in Your Camp Store appeared first on Summer Camp Programming.

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Leveraging Libraries to End the Digital Divide

State Tech Magazine

State technology leaders have a multibillion-dollar opportunity right now to end the digital divide as we know it. With the first installment of federal deployment and digital equity planning funds in hand, more than a dozen states have kicked off coordinated efforts with federal, state and local leaders in pursuit of internet for all. Leveraging America’s libraries can avoid duplication of work and accelerate progress.

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The Ultimate Playground Inspection Handbook

Dive into the world of playground safety with this complimentary guide. It offers a detailed exploration of essential practices to ensure the utmost safety for children. Delve into inspection techniques, from assessing equipment conditions to evaluating surfacing materials. Gain insights into maintenance strategies to keep playgrounds in top-notch condition year-round.

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How to close the Black tech talent gap

McKinsey Public & Social Sector Insights

Businesses risk billions if Black professionals continue to be underrepresented in tech jobs. Closing the gap means making changes to education, recruiting, and retention initiatives.

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Disaster Zone Podcast: CISA What Is it? What Does It Do?

Disaster Zone blog

What does a CISA Region do as opposed to FEMA Regions?

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Federal Cybersecurity vs. Private: How Do Agencies Stack Up?

FedTech Magazine

A recent report released by software company Splunk found that public sector organizations often lack the cybersecurity intelligence needed to respond effectively, and they struggle more than the private sector in leveraging data to detect and prevent threats. Based on a survey of more than 200 IT and data security managers conducted by Foundry Research, the December report compares the state of federal cybersecurity defense with that of the private sector.

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What is ESG?

McKinsey Public & Social Sector Insights

Environmental, social, and governance (ESG) criteria are useful in measuring a company’s progress toward achieving social goals in addition to creating shareholder value.

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Will Emergency Management Programs Get the Axe at Universities?

Disaster Zone blog

Enrollment is down overall at colleges and universities.

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10 steps to future water sustainability

GCN

Municipal water managers can harness new technologies that will adapt to changes in how water is understood, managed and shared.

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7 Signs Your Local Government ERP Is Holding You Back: A Guide for Small Municipalities

Local governments and municipalities serving populations under 200,000 face distinctive challenges in delivering efficient and effective services to their communities. To overcome these challenges, many rely on Enterprise Resource Planning (ERP) systems tailored to their specific needs. Not all ERP systems are created equal, and some may hinder progress rather than support it.

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Using real-time data platforms to plug cybersecurity skills gap

Open Access Government - Technology News

How can we use real-time data platforms to improve the cybersecurity skills gap crisis in government and the public sector? There is a crisis in cybersecurity skills , and the public sector, including government agencies, will be feeling the cumulative impact this year. A report by Ipsos for the Department for Digital, Culture, Media and Sport last May found that many UK businesses needed more staff with the technical, incident response, and governance skills needed to manage their cyber securit

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How Soft Skills Can Help You Land Your Next Job

GovLoop

If you’re looking for an edge to help you get a new job, consider this: What’s the most significant problem you’ve solved in the workplace? And this: How do you explain new topics to coworkers unfamiliar with them? Or this: Describe a situation where results went against expectations. How did you adapt to this challenge? Those are examples of questions that employers might use to deeper an understanding of a job candidate’s fit for a job, according to a blog pos t at Inde

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Ukraine: Tanks, Tanks and More Tanks

Disaster Zone blog

Really, it is not that big a deal in actual numbers.

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Federal Agencies Can Learn from the FDA’s Cybersecurity Modernization Action Plan

FedTech Magazine

The U.S. Food and Drug Administration recently released a cybersecurity modernization action plan, expressing an urgency to enhance defenses to mitigate growing threats that agencies have faced in the past few years. The FDA alone has reported a 457 percent increase in reconnaissance activities, denial of service, attempted exploitation and other cyber incidents against IT infrastructure during the pandemic.

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ASPA TIMES Magazine: Diversity, Equity and Inclusion

PA TIMES Magazine is a publication of the American Society for Public Administration (ASPA), a not-for-profit corporation. This edition focused on diversity, equity and inclusion in public administration, including guest columns, insights for the field and interviews with city government DEI officers about their work at the local level.

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Security Operations Centers and Related Services Augment Slim Government Staff

State Tech Magazine

A security operations center, or SOC, can be the nerve center of a strong state and local cybersecurity effort. SOC teams are charged with detecting, preventing, investigating and responding to cyberthreats, ideally with round-the-clock monitoring of an organization’s network. That’s a lot for any state office or agency to take on. That’s why North Dakota CISO Michael Gregg runs the state’s SOC delivered as a service.

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How AI helps one city spot damaged rooftops

GCN

The Baltimore Department of Housing and Community Department is using a mix of artificial intelligence, GIS-based flyover imagery and building code enforcement data to automatically detect at-risk buildings.

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The Six-Step Method to Deescalate Tension and Improve Dialogue

NLC (National League of Cities)

We all experience the increasing toxicity of our politics. Threats on social media or in the grocery store. The colleague who mutters under their breath or fails to say what they really mean in public. Vicious public comment at the table.

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Are Federal Agencies Ready to Implement Emerging Technologies?

FedTech Magazine

For the most part, federal agencies remain unprepared to adopt disruptive and emerging technologies to support digital transformations, according to Deloitte’s “GovTech Trends 2023” report. The professional services network’s annual report spotlights technology trends most likely to cause disruption over the next 18-24 months and evaluates the government’s readiness to adopt them.

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Sustainable Facility Maintenance Management for Small Local Governments

Unlock the potential of sustainable facility management! This guide empowers small local governments to lead with climate-resilient infrastructure, energy efficiency, waste reduction, and more. Elevate your community's resilience, reduce costs, and embrace eco-friendly practices. Discover the role of facility maintenance teams in green cleaning, sustainability analyses, and infrastructure upgrades.

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17 Favorite Grant Resources

DH Leonard Consulting & Grant Writing Services

Year 17! Our team is so excited to be celebrating 17 years of supporting incredible nonprofits creating impacts in their communities. Since 2006, we have helped secure over $104.5M in grant awards and trained over 72,227 professionals – WOW! To help celebrate 17 years, our team put together 17 of our favorite grant resources. Although we didn’t rank them in order, as we love them all, and unlike our conversations about having priorities in sequential order, we allowed these resources to

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Teaching policy analysis with a blog

Paul Cairney

Originally posted on Paul Cairney: Politics & Public Policy : Below is the introduction to an article that I wrote for a Special Issue paper on Teaching Policy Analysis for Gestión y Análisis de Políticas Públicas (GAPP).

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Black History Month: Celebrate, Honor, and Uplift with NBC-LEO 

NLC (National League of Cities)

February 1 commences a month-long celebration of Black History Month – an annual observance honoring African Americans’ immeasurable contributions to American history while also recognizing their struggles with adversity and inequality.

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Thailand’s Higher Education, Science, Research, and Innovation Ministry collaborates with AWS to boost innovation and upskill public servants

AWS Public Sector Blog

Amazon Web Services (AWS) today signed a Memorandum of Understanding (MOU) with Thailand’s Ministry of Higher Education, Science, Research, and Innovation (MHESI) to boost innovation using cloud technology. Through this collaboration, AWS will support MHESI to identify pilot workloads for the ministry to start migrating to the AWS Cloud. MHESI will also use AWS training programs to upskill employees on AWS Cloud skills across over 200 education institutions and over 20 MHESI-managed research and

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Proactive vs Reactive Maintenance: Making the Case for Preparedness

Discover comprehensive strategies for optimizing operations and achieving cost efficiency! This document offers insights into efficient inspections, data-driven decision-making, goal alignment, and resource optimization. It empowers local governments and maintenance departments to streamline operations and ensure significant cost savings. From aligning maintenance goals with community needs to leveraging data for strategic planning, this guide provides a roadmap for smoother, more reliable opera

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Easing Communications With Civic Engagement Solutions

State Tech Magazine

It’s a challenge cities everywhere deal with all the time. “How to improve citizen engagement,” says Matthew Kaiser, communications and marketing director for Fairfax, Va. “What can a local government do to help its citizens become more involved?” Until relatively recently, Kaiser says, Fairfax had largely relied on what he describes as “buried” informational blurbs and graphics posted on the city’s website.

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Announcing Windows 365 and AVD for Government AMA February 22nd

Microsoft Public Sector

Windows 365 and/or Azure Virtual Desktop in government AMA graphic Join us for our Windows 365 and/or Azure Virtual Desktop in government Ask Microsoft Anything (AMA) with members of the engineering and product teams On February 22nd at 08:00 AM - 09:00 AM (PST)| 11:00 AM-12:00 PM EST. We are collaborating with the Windows community and hosting this one hour session where you can ask all of your questions - however far "down the rabbit hole " you want to go!

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How Local Leaders Can Leverage National, State and Local Environmental Justice Data Tools

NLC (National League of Cities)

Municipalities should be excited and encouraged to explore new and updated data tools to help local leaders develop and implement innovative policies. Instead of needing to shore up expensive data teams and networks, cities, towns and villages can leverage new national tools that continue to come online every year.

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Top ten observations from 2022 in life sciences digital and analytics

McKinsey Public & Social Sector Insights

Life sciences companies are making progress in adopting and deploying digital and analytics. But they can go further and faster by heeding some lessons from the past few years.

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Facility Maintenance Trends for 2024: What's Changing in the Industry?

This comprehensive article delves into the transformative trends reshaping local government facility maintenance in anticipation of 2024. From embracing smart technology for efficient management, sustainability's pivotal role to data-driven decision-making, workforce upskilling, and predictive maintenance strategies, each aspect is explored. Insights into outsourcing collaborations, digital twins, safety enhancements, and the broader industry evolution highlight the critical adaptation needed.

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IBM, NASA will use AI to improve climate change research

GCN

The research will use IBM’s artificial intelligence technology and NASA’s Earth and geospatial science data to make climate data more accessible to data scientists, policy makers and the public.

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ED Invites Organizations to Make School Infrastructure and Sustainability Commitments

Homeroom

In the U.S., accountability and funding for school curriculum, buildings, and grounds primarily comes from state and local agencies. For this reason, the U.S. Department of Education (ED) has limited authorities in the areas of school infrastructure, sustainability, environmental justice, and climate. Nevertheless, ED continues to think creatively about how it can spur action and Continue Reading The post ED Invites Organizations to Make School Infrastructure and Sustainability Commitments appea

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What @sog_ced is reading online: January 2023

Community and Economic Development Program of UNC

The following are articles and reports on the web that the Community and Economic Development Program at the UNC School of Government shared through social media over the past month. Follow us on twitter or facebook to receive regular updates. Items of interest related to CED in North Carolina : Statewide, foreclosure proceedings have increased 60% from Nov 21 to Nov 22.

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How the Asian insurance market is adapting to the future

McKinsey Public & Social Sector Insights

In this podcast, three McKinsey partners and leaders of the Insurance Practice discuss the themes that will define Asian insurance in 2023 and beyond.

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Efficiency and Sustainability: Leveraging Digital Solutions in Facility Operations

Speaker: Alan Kavanaugh, BA, CRM, CCPI ​​​​​​​Director of Loss Control & Risk Management

This session is designed to unveil the transformative potential of digital solutions in reshaping conventional practices, offering a roadmap towards greener and more efficient facilities regardless of municipality size. Attendees will learn: Insights into cutting-edge trends and strategies in sustainable facility management. Practical knowledge to effectively incorporate digital solutions for operational efficiency.