Season 4 Episode 25 - IRS CIO Reflects on Tech Evolution, Modernization Journey
GovCast
NOVEMBER 18, 2021
With a massive IT transformation effort, the longest tax filing season in history and a series of pandemic relief payments, IRS CIO Nancy Sieger talks how the current tech climate is leading to the agency bringing improvements to the taxpayer experience. Sieger's role at the agency has evolved immensely, but she has an intricate understanding of the customer service experience roadmap that the agency's tech push is aiming to navigate.
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