Mon.Nov 04, 2024

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How leaders can tap the power of vulnerability

McKinsey Public & Social Sector Insights

Showing vulnerability can build connections and trust. One place to start: create a ‘to be’ list rather than a ‘to do’ list.

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3 Opportunities to Elevate the Citizen Experience

State Tech Magazine

Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, the contact center acts as the front line, where citizens and government employees interact directly. Agencies all over the country are catching on to this.

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A turning point for private brands: How retailers can seize the opportunity

McKinsey Public & Social Sector Insights

Products from private brands are appealing to consumers in new ways. Retailers can follow this well-tested recipe to improve their private-brand offerings and gain market share.

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Promoting and Fostering Citizen Engagement in Government With GovPilot

GovPilot

Table of Contents Charting Our Course: Where Are We Today? The Current State of Community Engagement Moving Beyond Participation to True Engagement Understanding Citizen Engagement The Importance of Citizen Engagement in Real Life Exploring the Different Facets of Citizen Engagement The Role of Online Platforms in Citizen Engagement Traditional vs. Modern Engagement Strategies Traditional Engagement Strategies Modern Engagement Strategies How To Get the Most Out of Citizen Engagement Initiatives

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Municipal Maintenance: Ready, Set, Inspect!

Speaker: Noratek

Maintaining municipal operations is no small task, especially when budgets are tight and public expectations are high. In this webinar, we’ll explore how local governments can streamline their maintenance operations while ensuring safety, compliance, and efficiency. What You’ll Gain: Proven strategies for effective inspection management Insight into leveraging digital tools Practical tips for addressing common maintenance challenges Examples of municipalities that have achieved success.

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The productivity imperative for Australian general insurance

McKinsey Public & Social Sector Insights

In the face of challenges, Australian insurers can look to global peers for inspiration in raising their own productivity.

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Measuring Public Safety: Key Metrics for Governments

zencity

For state governments, safeguarding public safety is more than a mission statement; it’s a foundational responsibility.

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Why emotional intelligence is integral to 21st-Century government leadership

Partnership for Public Service

Emotional intelligence, a term coined more than three decades ago, is a relatively new point of emphasis in the 21st-century workplace. However, it is the bedrock of a strong federal workforce. Our Public Service Leadership Model defines emotional intelligence , or EI, as the ability to recognize your emotions and those of others—and to use this information to manage behavior.

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What an AI-powered finance function of the future looks like

McKinsey Public & Social Sector Insights

Tech veteran and OpenAI CFO Sarah Friar discusses the positive potential of gen AI to change work, society, and democracy; how she is transforming the finance function; and the power of women founders.

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PERFORMANCE READER’S GUIDE (PART 2)

Barrett & Greene

We received a tremendous response a few weeks ago when we published “A Reader’s Guide to Government Performance” by John Kamensky, a longtime leader in the performance field who we’ve known since the early 1990s when we visited him at his GAO office and he shared knowledge about performance management in New Zealand, Australia and other countries. We were happy to see that his recent recommendations sparked enthusiasm from other well-known experts in the performance field.

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Overcoming sub-Saharan Africa’s health workforce paradox

McKinsey Public & Social Sector Insights

Many countries in sub-Saharan Africa face high healthcare worker unemployment—while coping with a severe shortage of healthcare professionals. Five strategic shifts may help narrow the gap.

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How Breckenridge, CO Ensures Tax & Licensing Compliance

Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.

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DoDIIS 2024: The IC’s Data Reference Architecture Is Coming Soon

FedTech Magazine

The Intelligence Community just signed and will soon release a data reference architecture intended to help its 18 elements connect siloed data across their distributed ecosystem, according to Chief Data Officer Lori Wade. A data and artificial intelligence (AI) summit slated for January will kick off the IC’s efforts to implement the reference architecture, which will involve stress testing it with mission sprints alongside partners such as the Five Eyes intelligence alliance, Wade said.

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Redeveloping legacy sites to boost global maritime industry capacity

McKinsey Public & Social Sector Insights

How can the global commercial and defense maritime industry meet the recent spike in demand while saving time and costs? With a strategic process to redevelop their existing legacy sites and assets.

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Local governments are less impacted by polarization, survey finds

American City & Country

Political polarization is having a substantially negative impact on the nation, according to 87% of local government leaders recently surveyed by CivicPulse and Carnegie Corporation of New York. However, only 31% of those same city and county leaders felt that polarization was seriously impacting their local communities. In a politically divisive time nationwide, the limited negative impact of political polarization on local governments was a “surprising” discovery, according to Nathan Lee, foun

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Shifting currents: The role of shipbuilders in enhancing naval fleets

McKinsey Public & Social Sector Insights

As the global security context changes, government defense budgets are shifting. Shipbuilders could adjust their offerings in response to navies seeking to improve fleet capabilities and readiness.

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Holiday Safety Tips for Municipal Operations

The holiday season brings joy and celebration, but it also introduces unique challenges for municipal operations. From ensuring safe snow removal and managing icy sidewalks to organizing festive events and addressing increased community needs, municipalities play a critical role in keeping residents safe and operations running smoothly. This eBook provides actionable safety tips to help your team navigate the holiday season effectively, protect staff and citizens, and ensure compliance with safe