McKinsey Public & Social Sector Insights

NOVEMBER 4, 2024

Showing vulnerability can build connections and trust. One place to start: create a ‘to be’ list rather than a ‘to do’ list.

Leadership 133

Leadership Government 133

State Tech Magazine

NOVEMBER 4, 2024

Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, the contact center acts as the front line, where citizens and government employees interact directly. Agencies all over the country are catching on to this.

Social Services 70

Social Services Government Employee Constituents Government 70

McKinsey Public & Social Sector Insights

NOVEMBER 4, 2024

Products from private brands are appealing to consumers in new ways. Retailers can follow this well-tested recipe to improve their private-brand offerings and gain market share.

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113

GovPilot

NOVEMBER 4, 2024

Table of Contents Charting Our Course: Where Are We Today? The Current State of Community Engagement Moving Beyond Participation to True Engagement Understanding Citizen Engagement The Importance of Citizen Engagement in Real Life Exploring the Different Facets of Citizen Engagement The Role of Online Platforms in Citizen Engagement Traditional vs. Modern Engagement Strategies Traditional Engagement Strategies Modern Engagement Strategies How To Get the Most Out of Citizen Engagement Initiatives

Engagement 52

Engagement Government Community Engagement Local Government 52

Speaker: Noratek

Maintaining municipal operations is no small task, especially when budgets are tight and public expectations are high. In this webinar, we’ll explore how local governments can streamline their maintenance operations while ensuring safety, compliance, and efficiency. What You’ll Gain: Proven strategies for effective inspection management Insight into leveraging digital tools Practical tips for addressing common maintenance challenges Examples of municipalities that have achieved success.

Local Government

McKinsey Public & Social Sector Insights

NOVEMBER 4, 2024

In the face of challenges, Australian insurers can look to global peers for inspiration in raising their own productivity.

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109

zencity

NOVEMBER 4, 2024

For state governments, safeguarding public safety is more than a mission statement; it’s a foundational responsibility.

Public Safety 52

Public Safety Government 52

Partnership for Public Service

NOVEMBER 4, 2024

Emotional intelligence, a term coined more than three decades ago, is a relatively new point of emphasis in the 21st-century workplace. However, it is the bedrock of a strong federal workforce. Our Public Service Leadership Model defines emotional intelligence , or EI, as the ability to recognize your emotions and those of others—and to use this information to manage behavior.

Leadership 40

Leadership Government Public Service Communications 40

McKinsey Public & Social Sector Insights

NOVEMBER 4, 2024

Tech veteran and OpenAI CFO Sarah Friar discusses the positive potential of gen AI to change work, society, and democracy; how she is transforming the finance function; and the power of women founders.

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92

Barrett & Greene

NOVEMBER 4, 2024

We received a tremendous response a few weeks ago when we published “A Reader’s Guide to Government Performance” by John Kamensky, a longtime leader in the performance field who we’ve known since the early 1990s when we visited him at his GAO office and he shared knowledge about performance management in New Zealand, Australia and other countries. We were happy to see that his recent recommendations sparked enthusiasm from other well-known experts in the performance field.

Public Administration 52

Public Administration Public Affairs Budgeting Public Policy 52

McKinsey Public & Social Sector Insights

NOVEMBER 4, 2024

Many countries in sub-Saharan Africa face high healthcare worker unemployment—while coping with a severe shortage of healthcare professionals. Five strategic shifts may help narrow the gap.

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87

Advertisement

Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.

Management

FedTech Magazine

NOVEMBER 4, 2024

The Intelligence Community just signed and will soon release a data reference architecture intended to help its 18 elements connect siloed data across their distributed ecosystem, according to Chief Data Officer Lori Wade. A data and artificial intelligence (AI) summit slated for January will kick off the IC’s efforts to implement the reference architecture, which will involve stress testing it with mission sprints alongside partners such as the Five Eyes intelligence alliance, Wade said.

Implementation 104

Implementation 104

McKinsey Public & Social Sector Insights

NOVEMBER 4, 2024

How can the global commercial and defense maritime industry meet the recent spike in demand while saving time and costs? With a strategic process to redevelop their existing legacy sites and assets.

Operations 52

Operations Security 52

American City & Country

NOVEMBER 4, 2024

Political polarization is having a substantially negative impact on the nation, according to 87% of local government leaders recently surveyed by CivicPulse and Carnegie Corporation of New York. However, only 31% of those same city and county leaders felt that polarization was seriously impacting their local communities. In a politically divisive time nationwide, the limited negative impact of political polarization on local governments was a “surprising” discovery, according to Nathan Lee, foun

Local Government 105

Local Government Elected Officials Government Social Media 105

McKinsey Public & Social Sector Insights

NOVEMBER 4, 2024

As the global security context changes, government defense budgets are shifting. Shipbuilders could adjust their offerings in response to navies seeking to improve fleet capabilities and readiness.

Budgeting 52

Budgeting Security Government Operations 52

Advertiser: Noratek

The holiday season brings joy and celebration, but it also introduces unique challenges for municipal operations. From ensuring safe snow removal and managing icy sidewalks to organizing festive events and addressing increased community needs, municipalities play a critical role in keeping residents safe and operations running smoothly. This eBook provides actionable safety tips to help your team navigate the holiday season effectively, protect staff and citizens, and ensure compliance with safe

Operations