Tue.Nov 26, 2024

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Building AI trust: The key role of explainability

McKinsey Public & Social Sector Insights

AI systems are powerful but often operate like “black boxes,” shrouded in mystery. Here’s how companies can shed some light and drive adoption of AI solutions that users trust and understand.

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Are Agencies Using Their Tech Innovation Budgets Meaningfully?

FedTech Magazine

Many defense and civilian agencies still struggle to answer questions about where their assets live, if they’re in the correct environment and if they’re secure. Some of the most aggressive innovation happening at the federal level is centered on digital asset tracking and management, far beyond the supply chain environments you might expect to see in production facilities, warehouses and distribution centers.

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How the best CEOs build lasting stakeholder relationships

McKinsey Public & Social Sector Insights

By developing a compelling, proprietary narrative and a sustainable communications road map, leaders can foster deeper dialogues and more meaningful connections with a wide range of stakeholders.

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How to Deliver High-Quality Omnichannel Constituent Experiences

GovLoop

In the private sector, it’s often said that if you don’t take care of your customers, somebody else will. In the public sector, it’s a different story because constituents typically cannot turn to a competitor if an agency fails to deliver quality services. That’s what makes omnichannel communication so vital to improving the constituent experience, said Michael “M.J.” Jackson, Global Head of Industries at Docusign.

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Municipal Maintenance: Ready, Set, Inspect!

Speaker: Noratek

Maintaining municipal operations is no small task, especially when budgets are tight and public expectations are high. In this webinar, we’ll explore how local governments can streamline their maintenance operations while ensuring safety, compliance, and efficiency. What You’ll Gain: Proven strategies for effective inspection management Insight into leveraging digital tools Practical tips for addressing common maintenance challenges Examples of municipalities that have achieved success.

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A bookselling titan, a computer pioneer, and a pathbreaking neurosurgeon

McKinsey Public & Social Sector Insights

Our November obituaries also include a visionary architect, a digital-arts innovator, and a Holocaust survivor whose story of tragedy and triumph became a New York Times bestseller.

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How Penn State built an all-in-one campus resource app on Modo Labs’ development platform using AWS

AWS Public Sector Blog

In 2019, Pennsylvania State University ( Penn State ) began looking for a better way to meet the needs of its digital-native student population—specifically, a seamless way to connect students with on-campus resources. Seeking to create a personalized mobile app experience, Penn State partnered with Modo Labs , an educational technology company ( EdTech ) offering a no-code app-building platform powered by Amazon Web Services (AWS).

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5 Ways State and Local Agencies Benefit from Cloud Assessments

State Tech Magazine

Multicloud and hybrid cloud environments have become the new norm for state and local government agencies. In 2023, 88% of state CIOs began, or resumed, the process of expediting cloud adoption. Most, if not all, states have moved at least some of their core functions into the cloud. Meanwhile, IT modernization has become a core priority for all levels of government.

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The McKinsey Crossword: T Day | No. 208

McKinsey Public & Social Sector Insights

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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Repeating b.s. about everything being about race and class: bike infrastructure in Washington, DC

Rebuilding Place in Urban Space

I owe Marc Fisher (I wrote about a similar controversy he fostered on historic preservation 18 years ago!, " Preservation takes it on the chin (updated) " 2006) thanks for getting me off my ass to write--I haven't blogged in months--although I had been on the cusp recently. My "eating disorder" led me to consume not enough calories to be motivated to write and do other stuff.

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‘Tis The Season to Learn

GovLoop

With 2025 around the corner, it’s not too late to learn something new. From workforce and customer experience trends to fresh ways to update your ransomware defenses and ideas to inspire your team, you’ll find a topic that can take you confidently into the New Year. End the year on an educational note with our December online training sessions! Take a look at our list of upcoming online training opportunities below, and remember to register.

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How Breckenridge, CO Ensures Tax & Licensing Compliance

Breckenridge’s short-term rental boom—over 4,200 licenses —put intense pressure on the town’s small staff and manual processes. Facing compliance and efficiency challenges, the town teamed up with GovOS to automate its STR licensing. The new system: Cut admin time Reduced errors Improved the experience for property owners and town staff Discover the full impact of automation on Breckenridge’s STR management—download the case study.

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Emergency Home Repair Loans: Local Government as Financial Bridge

Community and Economic Development Program of UNC

While the response to Hurricane Helene continues, local governments are looking ahead to the long road to recovery. In a report issued by the North Carolina Office of State Budget and Management (OSBM), Hurricane Helene Recovery Recommendations: Preliminary Damage and Needs Assessment , OSBM notes that successful recoveries in the past have managed to “quickly mobilize significant, flexible capital and proactively invest in local capacity and expertise to support post-disaster efforts.

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The need for a Cloud Center of Excellence in digital transformation

AWS Public Sector Blog

Digital transformation initiatives often struggle to achieve their intended goals, with McKinsey and Company reporting that up to 70 percent fail to fully meet objectives. Challenges like time delays, cost overruns, and incomplete functionality can undermine the success of these efforts. This post is the first in a four-part series that addresses how a Cloud Center of Excellence (CCoE) can be a viable solution to address these common pitfalls.

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Honoring Fallen Park Rangers

Park Leaders

“We honor our profession and we’re proud of what we do to remember those that we lost.” Park Rangers often dedicate their life to the preservation of nature. There is another side of the work that is less known; Uncovering the forgotten stories of those who paid the ultimate price. My conversation with Jeff Ohlfs, retired chief ranger of Joshua Tree National Park, explored the often-overlooked sacrifices of park rangers worldwide.

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Parks, access, equity and use

Rebuilding Place in Urban Space

(I haven't been writing much since my heart disease relapse in June, but finally in mid-later-November I returned to a much better trajectory. I hope my writings have been missed. But I doubt it.) I wrote a series in March and April about "gaps in parks planning" but really about parks planning more generally. I was re-reading it in preparation for a meeting this week and I realized it's quite good.

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Holiday Safety Tips for Municipal Operations

The holiday season brings joy and celebration, but it also introduces unique challenges for municipal operations. From ensuring safe snow removal and managing icy sidewalks to organizing festive events and addressing increased community needs, municipalities play a critical role in keeping residents safe and operations running smoothly. This eBook provides actionable safety tips to help your team navigate the holiday season effectively, protect staff and citizens, and ensure compliance with safe

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Dr Oz at the Center for Medicare and Medicaid Services: a chance to improve food service in hospitals

Rebuilding Place in Urban Space

The people Trump proposes for the cabinet are mostly unqualified. And except for the fact that Trump wants to tear down government (" Trump takes aim at government as public faith in US institutions continues to erode ," USA Today , " A big win for the Blow It Up Party, but what then? ," Washington Post ) not innovate (" Healthcare innovation: process redesign and innovation in DC and Prince George's County ," 2011), so goes it for Dr.