Thu.Sep 05, 2024

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A look at the technology trends that matter most

McKinsey Public & Social Sector Insights

McKinsey’s latest analysis of 15 core technology trends points to a new “influencer” role for generative AI as well as growing interest in robotics and digital trust.

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Zero-Touch Provisioning Simplifies and Augments State and Local Networks

State Tech Magazine

Not long ago, a rural area of Cass County, N.D., faced flooding. Officials set up an emergency operations center to support volunteers who were filling sandbags to mitigate the damage. To connect the government staff operating the emergency operations center, the county’s three-person IT team dropped a switch into a remote barn and configured it automatically.

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The major challenges in government payment processes: Survey reveals critical inefficiencies

American City & Country

With local governments facing increasing pressure to modernize their revenue collection processes, the Autoagent 2024 Government Payment Processing survey presented to 2,500 government payment collections administrators and payment processing officials nationwide in July 2024 highlights the many significant challenges and inefficiencies plaguing current payment systems used by city and state governments.

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Charting a path to the data- and AI-driven enterprise of 2030

McKinsey Public & Social Sector Insights

Generative AI has increased the focus on data, putting pressure on companies to make substantive shifts to build a truly data-based organization.

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Easy to Do Business With: Why Simplifying Business Licensing Is a Best Practice

Many business license applications still can't be completed online, creating a frustrating user experience and lowering compliance. Shifting to a digital process makes it easier for staff and businesses alike. This guide covers: How to build a licensing and registration experience that works for your staff and local businesses. Why technology is your best partner for improving licensing and registration compliance.

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Agencies Should Focus on 3 Aspects of CX

FedTech Magazine

The government is getting better about monitoring the progress of agencies’ customer experience efforts to identify areas for improvement. At the forefront is the General Services Administration, which is developing an artificial intelligence (AI)-enabled GOV CX Analyzer tool to understand how exactly users engage with federal websites, first reported by FedScoop.

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What the real estate industry needs to know about experiential retail

McKinsey Public & Social Sector Insights

McKinsey senior partner Colleen Baum explains how real estate owners benefit from helping experiential retailers flourish.

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Mobile phone use linked to increased cardiovascular disease risk

Open Access Government - Technology News

The concerning association between regular mobile phone users and an increased risk of cardiovascular disease A study revealed this correlation, conducted by researchers from Southern Medical University in Guangzhou, China, the study shows the potential health impacts of universal mobile phone use in today’s society. The study, led by Dr. Yanjun Zhang and his team, analysed data from the UK Biobank, involving over 440,000 participants who were initially free of cardiovascular diseases.

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CFP: Figuring It Out: The Search for Meaningful Metrics - Advances in Library Administration and Organization

A Library Writer's Blog

Call for Proposals Advances in Library Administration and Organization Volume 45: Figuring It Out: The Search for Meaningful Metrics Series Editor/Volume Co-Editor: David Ketchum, University of Oregon Volume Co-Editor: Katy Miller, University of Central Florida Telling the story of one’s library through assessment has always been an essential aspect of library administration and management, but doing this work effectively can be challenging.

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