EPA Leads Government’s Shift to Softphones
FedTech Magazine
AUGUST 9, 2024
It’s been more than two years since workers returned to their offices at the Washington, D.C., headquarters of the Environmental Protection Agency following the COVID-19 pandemic. But something’s different about office life now: The desk phones for the EPA’s roughly 20,000 employees sit largely unused. “The phones barely ring,” says Tiffany McNeill, director of the agency’s office of IT operations.
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