Fri.Aug 09, 2024

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EPA Leads Government’s Shift to Softphones

FedTech Magazine

It’s been more than two years since workers returned to their offices at the Washington, D.C., headquarters of the Environmental Protection Agency following the COVID-19 pandemic. But something’s different about office life now: The desk phones for the EPA’s roughly 20,000 employees sit largely unused. “The phones barely ring,” says Tiffany McNeill, director of the agency’s office of IT operations.

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Generative AI: How will it affect the future of work in Australia?

McKinsey Public & Social Sector Insights

Generative AI is already affecting the working world. But, with this technology’s continual, rapid evolution, what does the future of work look like? Two McKinsey experts give their opinions.

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How can UK Government become more effective?

Paul Cairney

This post summarises a new article by PoPP on the prospects of more effective government in the UK.

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Delivering on construction productivity is no longer optional

McKinsey Public & Social Sector Insights

Why the construction industry must climb out of its productivity rut—and why it hasn’t yet.

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A Guide For City Managers & CAOs to Achieve Operational Excellence

This guide addresses the unique operational challenges faced by smaller municipalities, such as limited resources, budget constraints, and diverse community needs. By leveraging digital tools, City Managers and Municipal Chief Administrative Officers (CAOs) can streamline workflows, enhance communication, and improve service delivery. The guide covers identifying operational challenges, choosing the right software, and implementing digital solutions.

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4 ways AWS can help states transform healthcare for incarcerated individuals

AWS Public Sector Blog

The cycle of recidivism in the US is a serious and costly problem. According to the Harvard Political Review , two out of three former prisoners are rearrested within three years of release , with more than half returning to jail. The American Action Forum calculates the total cost to society as a whopping $1.2 trillion. Why do so many former prisoners return to jail?

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New Governor’s Website is a Testament to Technology in Public Service

California Department of Technology

August 9, 2024 – The Office of California Governor Gavin Newsom has unveiled its new, official website, www.gov.ca.gov, aiming to revolutionize digital engagement and accessibility. This ambitious redesign, undertaken by the California Department of Technology (CDT) in collaboration with the Office of Data and Innovation (ODI) and the Governor’s Office, marks a significant step forward to enhance user experience and embody the state’s inclusive vision: ‘California for All’.