Thu.Nov 03, 2022

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‘Customers First’ Concept Becomes a Key Element in Government IT Modernization

FedTech Magazine

Americans and others trying to get assistance from the Department of Homeland Security and its subagencies spend about 190 million hours every year on paperwork, says DHS CIO Eric Hysen, who wants that time to be cut dramatically. DHS is hiring hundreds of new employees tasked with improving customer experience, an issue that’s gaining traction across government thanks to an executive order issued last December.

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Hybrid Work Solutions Modernize Both Government Services and Workplaces

State Tech Magazine

Over the past several years, we’ve seen nearly all of our critical industries move to hybrid models. A crowning example of this may be our school systems, which had to shift — practically overnight — to virtual learning models to keep our children’s education going. Hospitals turned to virtual care visits to limit the spread of dangerous viruses. Even manufacturers leveraged artificial intelligence and machine learning to limit the number of workers on the factory floor.

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Reducing Airborne Pollution to Save Lives, Save the Planet: Urban Transitions 2022

The City Fix

At COP27 in Sharm El Sheikh, world leaders will focus on the seemingly overwhelming task of fast-tracking the reduction of greenhouse gas emissions while lessoning our dependence on fossil fuels.

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Partnering with the state of Oregon to support a skilled tech workforce

Google Public Sector

The State of Oregon Employment Department's WorkSource Oregon organization defines themselves with a simple mission: "Support Business - Promote Employment.” Oregon jobseekers work with WorkSource to create a career plan by setting job and career goals, enrolling in trainings and workshops, and searching and applying for jobs. To support this mission, in August 2021, Oregon partnered with Grow with Google and the National Association of State Workforce Agencies (NASWA) to launch the Google Caree

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The Ultimate Playground Inspection Handbook

Dive into the world of playground safety with this complimentary guide. It offers a detailed exploration of essential practices to ensure the utmost safety for children. Delve into inspection techniques, from assessing equipment conditions to evaluating surfacing materials. Gain insights into maintenance strategies to keep playgrounds in top-notch condition year-round.

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Failure is inevitable, so why not learn from it?

GCN

Agencies that can “fail forward” learn to identify, analyze and communicate about how projects fall flat and work toward innovative solutions to complex government problems.

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What is a Continuing Resolution and How Does It Impact Government Operations?

GAO (US Government Accountability Office)

No matter what comes of the election next week, the current Congress will have a lot on its plate, including a continuing resolution that expires December 16. But what exactly is a continuing resolution? Continuing resolutions are temporary spending.

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‘It’s important to bring the spirit of emergencies to the long term’

McKinsey Public & Social Sector Insights

In the third episode of our series The Quarterly Interview: Provocations to Ponder, chef and nonprofit founder José Andrés talks about what emergencies can teach us about solving long-term problems and being effective in two different spheres.

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Managing a Decade Long Effort to Recover from a Hurricane

Disaster Zone blog

There will be lessons for others in catastrophic disaster recovery.

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Human-Centered Design: Keep Users in Mind to Keep Services Fresh

GovLoop

When a term makes it into a presidential executive order, it’s safe to say that it’s gone from trendy to imperative. The “Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government,” issued in December 2021, calls out human-centered design (HCD) seven times, stating in no uncertain terms that agencies should use it.

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Meet The US Workers Who Are Going It Alone—and Feeling Good About It

McKinsey Public & Social Sector Insights

A large and growing slice of the American workforce has no employer-provided health care or 401(k)s to build retirement savings, and they have to pay twice as much into Social Security as their peers. These individuals don’t get paid time off and must cover their own business expenses, and their earnings can be subject to unpredictable swings. But here’s the kicker: It turns out that this group is more optimistic than the rest of the US workforce, writes Kweilin Ellingrud in Forbes.

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7 Signs Your Local Government ERP Is Holding You Back: A Guide for Small Municipalities

Local governments and municipalities serving populations under 200,000 face distinctive challenges in delivering efficient and effective services to their communities. To overcome these challenges, many rely on Enterprise Resource Planning (ERP) systems tailored to their specific needs. Not all ERP systems are created equal, and some may hinder progress rather than support it.

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How Government Can Become a Talent Magnet

GovLoop

The government workforce tends to get a bad rap, which makes it hard for agencies to recruit and retain employees. Case in point: As of June 2022, 100% of the private sector had recovered jobs lost during the pandemic, but only 55% of the public sector had. One of the problems is that government workers have for too long let people who are not civil servants define what it means to be one, said Traci DiMartini, Chief Human Capital Officer (CHCO) at the General Services Administration (GSA).

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Refining in the energy transition through 2040

McKinsey Public & Social Sector Insights

The size of the global refining industry varies dramatically across different energy transition scenarios by 2040. Assumptions on electric-vehicle penetration, policy commitments, and rationalization behavior are key drivers of the difference in outcomes.

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What Cities Should Know About Wastewater Monitoring

NLC (National League of Cities)

National League of Cities (NLC) is partnering with WastewaterSCAN on a new national initiative to expand access to a proven public health tool—wastewater monitoring. Your city can apply here! What is Wastewater Monitoring? Wastewater (also called sewage) is made with each toilet flush or with water drained from a shower, bathtub, or sink.

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The Cusp of a New Era?

McKinsey Public & Social Sector Insights

Years of remarkable progress in health, wealth, education, and the deepening of global interconnections have made people much better off overall. But the world has entered a new period of turbulence, and it remains to be seen what new rules and institutions will emerge from it, writes Chris Bradley in Project Syndicate.

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Sustainable Facility Maintenance Management for Small Local Governments

Unlock the potential of sustainable facility management! This guide empowers small local governments to lead with climate-resilient infrastructure, energy efficiency, waste reduction, and more. Elevate your community's resilience, reduce costs, and embrace eco-friendly practices. Discover the role of facility maintenance teams in green cleaning, sustainability analyses, and infrastructure upgrades.

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Assessing and Improving the Essential Role of Public Transport in NDCs

The City Fix

Public transport is a powerful tool to curb climate emissions and to reduce dependence on private motorized vehicles – not to mention to provide more equitable and affordable access to opportunity for riders. But surprisingly few countries have made public transport part.

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Route Fifty’s Future of Work Series: A Summary

Barrett & Greene

We’ve written columns for a variety of publications over the years ranging from the late, lamented Ladies’ Home Journal to Forbes to Government Finance Review. The problem in the column business has been that we’re always hopping from one topic to the next and can rarely even remember what ran last week or last month in which publication. That’s why we’ve been grateful that Route Fifty gave us the opportunity to devote a great deal of time over a few months to assembling a three-part series abou

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Reimagine what’s possible for the public sector at re:Invent 2022 — Register now

AWS Public Sector Blog

As 2022 draws to a close, public sector organizations have an opportunity to rethink what’s possible and for the upcoming year. Whether your priority is to deliver better outcomes for students, design more effective communication with constituents, or facilitate more patient-centric care—Amazon Web Services (AWS) can help. At this year’s annual re:Invent event, from November 28 to December 2 in Las Vegas, you can dive deep on new inventions in the cloud, connect with peers, and discover new solu

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‘Insatiable appetite’ for internet pushes county to gigabit broadband

GCN

Clark County, Nevada, CIO Bob Leek said localities must meet rising demand and invest in the future.

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ASPA TIMES Magazine: Diversity, Equity and Inclusion

PA TIMES Magazine is a publication of the American Society for Public Administration (ASPA), a not-for-profit corporation. This edition focused on diversity, equity and inclusion in public administration, including guest columns, insights for the field and interviews with city government DEI officers about their work at the local level.

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“The energy transition is real”—an interview with ACEN’s Eric Francia

McKinsey Public & Social Sector Insights

How does the head of one of Southeast Asia’s leading renewable-energy company view its role in the net-zero transition?

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The basic questions bedeviling how states manage data

GCN

States have tons of data. But much of it is redundant and it’s sometimes hard to know where it is stored, who can access it and how it can be used.

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Uplifting National Native American & Alaska Native Heritage Month

NLC (National League of Cities)

Five Questions with Mayor Roberta Wilcox Cano Each November marks a monthlong celebration of National Native American & Alaska Native Heritage Month. A time to honor and recognize the traditions, languages, stories, and valuable contributions of Native American, Alaska Native, Native Hawaiian, and Island communities. This year, we had the pleasure of speaking with Mayor […] Source.

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The metaverse holds big opportunities for the public sector

GCN

It’s poised to revolutionize how governments train employees, deliver services and manage systems.

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Proactive vs Reactive Maintenance: Making the Case for Preparedness

Discover comprehensive strategies for optimizing operations and achieving cost efficiency! This document offers insights into efficient inspections, data-driven decision-making, goal alignment, and resource optimization. It empowers local governments and maintenance departments to streamline operations and ensure significant cost savings. From aligning maintenance goals with community needs to leveraging data for strategic planning, this guide provides a roadmap for smoother, more reliable opera