Thu.Oct 13, 2022

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Sustaining digital payments growth: Winning models in emerging markets

McKinsey Public & Social Sector Insights

Digital payment transactions are skyrocketing in emerging markets as innovations proliferate. Banks, fintechs, and telecom companies must quickly develop their strategy to compete for market share.

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Why agencies stumble on the CX journey

GCN

Efforts to improve customer experience and build trust risk failure if agencies don’t put in the time required to fully understand customer needs and how constituents perceive their interactions with government.

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Embedded finance: Who will lead the next payments revolution?

McKinsey Public & Social Sector Insights

Winners are already emerging in the race to provide banking and payments infrastructure for embedded finance, but incumbents and new entrants still have time to claim a share of this dynamic market.

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On Your Mind: How Rapid City, SD is Leading the Way for Early Childhood Success 

NLC (National League of Cities)

Across the country, municipal leaders are recognizing the importance and taking action to ensure early childhood success as a key strategy to a thriving community.?NLC reached out to Mayor Steve Allender, City of Rapid City, South Dakota to ask what is on his mind about early childhood success.

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The Ultimate Playground Inspection Handbook

Dive into the world of playground safety with this complimentary guide. It offers a detailed exploration of essential practices to ensure the utmost safety for children. Delve into inspection techniques, from assessing equipment conditions to evaluating surfacing materials. Gain insights into maintenance strategies to keep playgrounds in top-notch condition year-round.

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Central bank digital currencies: An active role for commercial banks

McKinsey Public & Social Sector Insights

With central banks increasingly exploring central bank digital currencies (CBDCs), now is the time for commercial banks to establish their role in a fast-changing landscape.

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Have You Forgotten How to Connect with People?

Careers in Government

Meeting new people can be a challenge. Know that others are likely just as nervous to speak with people that they don’t know. The post Have You Forgotten How to Connect with People? appeared first on Careers in Government.

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Congestion Pricing – But Make It Flexible & Equitable

The City Fix

Congestion pricing is one of the most common-sense tools to curbing traffic, reducing tailpipe emissions and creating a more efficient transportation system that gets people where they need to go. It’s also extremely politically contentious, especially in cities in the.

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NASCIO 2022: Georgia Department of Revenue’s Modernized Tax Infrastructure

State Tech Magazine

The Georgia Department of Revenue was operating on outdated infrastructure. As such, its CIO, Ananias Williams III, was eager to migrate his agency to the cloud. Williams believed modernizing ultimately would save his agency money. “Another factor was security and compliance, as it relates to managing this tax information, and the sensitive nature of the information contained within the repository as well.

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Colleges Have a Responsibility to Protect Students’ Best Financial Interests

Homeroom

Students look to their college as a trusted source of information as they determine how to pay for tuition, housing, books, and other basic needs. In today’s environment, students are facing additional financial challenges coinciding with the start of the COVID-19 pandemic, rising interest rates, and inflation. Each year, millions of students look to their.

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Does Emergency Management Have to Function in Chaos?

Disaster Zone blog

Use the information below to assess your own organization and functions.

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7 Signs Your Local Government ERP Is Holding You Back: A Guide for Small Municipalities

Local governments and municipalities serving populations under 200,000 face distinctive challenges in delivering efficient and effective services to their communities. To overcome these challenges, many rely on Enterprise Resource Planning (ERP) systems tailored to their specific needs. Not all ERP systems are created equal, and some may hinder progress rather than support it.

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Entertainment Venues Have Reopened. We Examined Efforts to Aid Them During the Pandemic

GAO (US Government Accountability Office)

This past summer marked the return to live concerts and movie theaters for many of us. But, the pandemic created significant economic hardships for these venues and many others in the arts and entertainment industry. For example, according to the.

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Women Matter Mexico 2022: Uneven parity

McKinsey Public & Social Sector Insights

Awareness of the value of gender equity is spreading, but much work remains to establish gender parity in Mexico’s workplaces. Research suggests which initiatives have an impact.

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Upcoming Webinar on Cyber Incident Response Planning for Emergency Communications

Disaster Zone blog

Police, fire, EMS, emergency management and others

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Appealing to a broader audience

McKinsey Public & Social Sector Insights

Ken Wee, chief strategy officer at Activision Blizzard, says despite the explosion of the market addressable by the metaverse, a true unlock has yet to occur to draw in a larger non-game-endemic audience. An edited version of the conversation from our ‘Value creation in the metaverse’ report follows.

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Sustainable Facility Maintenance Management for Small Local Governments

Unlock the potential of sustainable facility management! This guide empowers small local governments to lead with climate-resilient infrastructure, energy efficiency, waste reduction, and more. Elevate your community's resilience, reduce costs, and embrace eco-friendly practices. Discover the role of facility maintenance teams in green cleaning, sustainability analyses, and infrastructure upgrades.

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Putting the Heat on California's Ability to Account for Heat Related Deaths

Disaster Zone blog

Their system for counting deaths is not working.

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Satisfying the toughest customers first: A conversation with Next Gen Foods’ Andre Menezes

McKinsey Public & Social Sector Insights

The cofounder of a Singapore food tech start-up explains how it won over consumers and investors by designing its plant-based chicken to appeal to chefs.

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Notes from Brock Long and Mike Sprayberry

Disaster Zone blog

At the Idaho Emergency Management Conference.

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Preparing Youth for the Infrastructure Jobs of the Future

NLC (National League of Cities)

With the passage of the Bipartisan Infrastructure Law (BIL) and the American Rescue Plan Act (ARPA) that provided State and Local Fiscal Recovery Fund (SLFRF) dollars cities, towns, and villages across the country have for the first-time resources to take on some of their largest problems – problems that in many places have persisted for […] Source

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ASPA TIMES Magazine: Diversity, Equity and Inclusion

PA TIMES Magazine is a publication of the American Society for Public Administration (ASPA), a not-for-profit corporation. This edition focused on diversity, equity and inclusion in public administration, including guest columns, insights for the field and interviews with city government DEI officers about their work at the local level.

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Flooding on a River in Florida Lasting Until Thanksgiving

Disaster Zone blog

That is a long time!

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No ‘silver bullet’ for zero trust

GCN

Because there are no comprehensive solutions available, governments need multiple efforts to happen at once, a county cyber exec advised.

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China’s theme parks face a new era

McKinsey Public & Social Sector Insights

China’s theme park industry is growing and evolving—a new report sheds light on how operators can elevate existing parks, and plan for new ones.

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Report: Empathetic tech can improve the government contact center experience

GCN

Pairing artificial intelligence with human-centered design principles can improve callers’ experience and attitudes regarding the automated systems and agencies employing them.

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Proactive vs Reactive Maintenance: Making the Case for Preparedness

Discover comprehensive strategies for optimizing operations and achieving cost efficiency! This document offers insights into efficient inspections, data-driven decision-making, goal alignment, and resource optimization. It empowers local governments and maintenance departments to streamline operations and ensure significant cost savings. From aligning maintenance goals with community needs to leveraging data for strategic planning, this guide provides a roadmap for smoother, more reliable opera

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NASCIO 2022: Georgia CTO Dmitry Kagansky on Considerations for Cloud Migration

State Tech Magazine

Georgia CTO Dmitry Kagansky and the Georgia Technology Authority are leading the state’s cloud migration project, which involves agencies of varying IT skill sets. He discusses the challenges faced during his cloud migration experience and the lessons learned along the way. For more insights from our coverage of NASCIO 2022, click here.

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A tale of three supermarket companies and innovation: Kroger; Safeway; Albertsons

Rebuilding Place in Urban Space

There was an article in my newsfeed that Kroger, the largest supermarket company, is going to buy Albertsons, the second largest supermarket company (" Albertsons merger with Kroger could be announced this week ," CNBC. A few years ago, Albertsons bought Safeway and its banners. Kroger. While Kroger is an impressive company, I have an entry about how they are a great example of what I call "stranded best practice" in that, with a couple of exceptions, they aren't very good at transferring and ad

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Malicious emails surged for election workers in 2 battleground states ahead of primaries

GCN

Research conducted by cybersecurity firm Trellix found that county election workers in Arizona and Pennsylvania saw an increase in phishing schemes ahead of their primary elections.

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Review: Cradlepoint IBR900-600M Connects Federal Workers from Anywhere

FedTech Magazine

Federal workers responding to major emergencies may find themselves in locations where reliable internet has been knocked out, but those who work in outlying or rural areas may also have trouble connecting. The Cradlepoint IBR900-600M wireless router can use a cellular signal to connect those workers and their devices to the internet, to online services or to their office networks.

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Facility Maintenance Trends for 2024: What's Changing in the Industry?

This comprehensive article delves into the transformative trends reshaping local government facility maintenance in anticipation of 2024. From embracing smart technology for efficient management, sustainability's pivotal role to data-driven decision-making, workforce upskilling, and predictive maintenance strategies, each aspect is explored. Insights into outsourcing collaborations, digital twins, safety enhancements, and the broader industry evolution highlight the critical adaptation needed.

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E-Bike Laws at the Local Level: Considerations for Local Governments

GovPilot

The growing popularity of electric bikes in cities nationwide is an exciting development in the use of transportation technology. While electric bikes are a new and convenient addition to many cities, it is important that public officials understand both the pros and cons of integrating these fast electric bikes into their community. This article will provide information about the function of electric bikes and how they can be safely utilized in your community.

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Re: Your guide to Microsoft Government at Ignite

Microsoft Public Sector

Thanks for putting this together, Sarah!

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How cities are deciding where electric vehicle chargers should go

GCN

Places where street parking is the norm and residential driveways are rare face unique challenges when it comes to making sure drivers can plug in their cars.

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CFP: Fall 2022 CFP Academic BRASS #BusinessLibrarianship

A Library Writer's Blog

Interested in seeing your name in print? Want to add another line to your CV? Have something to share with other business librarians? The Business Reference in Academic Libraries Committee of BRASS is seeking articles for the next issue of its online publication Academic BRASS. Academic BRASS is a newsletter--not a journal--that publishes issue-based articles and information for the general and educational interest of BRASS members and academic business librarians.

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Efficiency and Sustainability: Leveraging Digital Solutions in Facility Operations

Speaker: Alan Kavanaugh, BA, CRM, CCPI ​​​​​​​Director of Loss Control & Risk Management

This session is designed to unveil the transformative potential of digital solutions in reshaping conventional practices, offering a roadmap towards greener and more efficient facilities regardless of municipality size. Attendees will learn: Insights into cutting-edge trends and strategies in sustainable facility management. Practical knowledge to effectively incorporate digital solutions for operational efficiency.