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4 ways AWS can help with Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

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How to Increase Accessible and Equitable Public Engagement

Social Pinpoint

Fast forward to the fall of 2020, in the height of the COVID-19 pandemic, the City of Pittsburgh hosted a two-month, virtual open house for the Oakland Plan. Use stakeholder mapping to understand which tools will reach which audiences and identifying where efforts can be combined, and where you need to have more targeted outreach.

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DC's 11th Street Bridge Park project

Rebuilding Place in Urban Space

I have discussed undergrounding/decking for North Capitol Street, the Southeast-Southwest Freeway, and parts of Connecticut Avenue in the core. -- " DC and "city repair" of the urban grid ," 2020 Freeway undergrounding and removal is a trendy move in urban planning these days (" Can Removing Highways Fix America's Cities? ," New York Times ).

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.

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Bus stops as neighborhood focal points and opportunities for placemaking

Rebuilding Place in Urban Space

See past blog entries: -- " Pathetic not revelatory: Quality of bus stop study in San Francisco ," 2021 -- " Bus shelters as social spaces, as potential vectors for virus: Seoul's new anti-covid bus shelter ," 2020 Project for Public Spaces has a report on the topic, Destination Station: Transforming Bus Stops through Community Outreach.

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Government Close to the People: The Nation’s Counties

Barrett & Greene

Yet when the Centers for Disease Control and Prevention issued a playbook to guide vaccination distribution in October of 2020, counties barely received a mention. Technology, while not a solution to the staffing shortages, improved our outreach. Communication is key to accomplishing this.

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Innovation in Workforce

GovLoop

But creating a sense of belonging isn’t easy, and in fact the Washington state legislature found so much fragmentation in how Washington agencies addressed disparity that lawmakers created a dedicated Office of Equity in April 2020. The office helps the state’s public and private sectors be more uniformly hospitable.