article thumbnail

Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. In 2021, the program exceeded 850,000, according to the 2021 annual report. Here is how they did it.

2021 98
article thumbnail

How Can the Academic Community Recover from the Impact of COVID-19

Grant Training Center

Northwestern University led study found that although researchers’ productivity levels have mostly returned to pre-pandemic highs, scientists who did not pursue COVID-19 related research initiated 36% fewer new projects in 2021 compared to 2019. The results of the survey were as follows: Stress Levels. Extremely. Not at all.

2019 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How the Federal Emergency Management Agency has worked to provide more equitable disaster relief

Partnership for Public Service

In addition, communication from FEMA staff directly to the customer is at times muddled, leading to confusion about eligibility requirements, why applicants are denied aid and what they should do next. FEMA has also struggled to coordinate its communication and activities across federal agencies and other organizations.

article thumbnail

Gen Z has fewer Black federal employees than other generational groups

Partnership for Public Service

In 2021, Generation Z had fewer Black federal employees than the average for all age groups, and those employees saw higher rates of attrition than their Gen Z counterparts of other races. Those in Gen Z were born between 1997 and 2012, making them less than 25 years old in 2021. has ever seen, this trend is concerning.

2021 52
article thumbnail

Proof of Broken Windows theory in Philadelphia and New York City

Rebuilding Place in Urban Space

Broken Windows theory (" Broken Windows: The Police and Neighborhood Safety ," Atlantic Magazine , 1982) posits that communities where there are vacant buildings, litter, abandoned cars etc. communicate that it's okay to commit crime.

2016 52
article thumbnail

Managing Emergencies: The Challenges of the Future

Disaster Planning and Emergency Management

Welcome to the 'riskscape' On one day in July 2021 fires devastated large areas of Sardinia, flooding occurred for the second time in two weeks in London and I received a message from research colleagues in Germany that read "the institute was quite destroyed and many colleagues have suffered tremendous damage to their houses."

article thumbnail

Metrics for measuring the health of rivers, lakes, and oceans in your community

Rebuilding Place in Urban Space

Rivers are the primary source of drinking water to most communities in the United States. Which is why people should be receptive to public communications efforts concerning water quality and investing in rivers and watershed systems. Drinking water.